ISOCNET Support

The ISOCNET Support Team has been servicing everyday business needs since 1996. From setting up your email to uploading your website to updating your DNS records, we are here to help and offer our expert advice.

Our customers have specific needs and we provide personal, customized support, so you'll never find scripted or automated troubleshooting steps to follow. You won't have to worry about long hold times or going through a hundred different menu options when you call. Customer service and support is what the ISOCNET Support Team is all about.

Ask a tech
Have you searched all over the web for an answer to a question that you just can't find. Well choose our Ask a Tech option and you can send an email to one of our Technical Support Staff. They will gladly try their best to answer your question and provide helpful insight.

Network Status
You can check our Network Status to see if there are any issues that we know about.

Software Downloads and Links
Click on the link above for handy links for useful software and tutorials for writing your own website.

Tech Blog
Read our support blogs for security alerts. helpful tips and information about our industry.

IP Address and Browser Information
Find your current IP address and get your browser information.

Remote Support
ISOCNET now has the ability to provide Remote Support. This allows one of our technicians to share your desktop while they are on the phone with you so they can see what you see and further assist you with those stubborn support issues.

Call us at 859-525-8730, option 4 or send an email to support@isoc.net.

Support hours are 8am to 10pm Mon-Fri and 10am to 10pm Sat-Sun
 
If you get voicemail during those hours it is because all agents are busy, voicemails are returned in order received. Voicemails received outside those hours are returned in the order received at the beginning of the next day.
 
Emergency 24/7 support access is available for collocation and managed server customers.