FTP FAQs

« Back to FTP Support

How do I upload my website?
What is FTP?
Do I need extra software to use FTP?
What are the settings I need to upload my website through FTP?
Why doesn't my FTP client connect?

How do I upload my website?
In order to publish your website, you will need to use FTP to upload your files from your PC to our server.
« Back to Top

What is FTP?
FTP stands for File Transfer Protocol. It is the process by which you can transfer files from your computer to the server. To make the website you have created live on the internet for everyone to see, you must copy all of the files used for the website to our server using FTP.
« Back to Top

Do I need extra software to use FTP?
To transfer files using FTP, you need an FTP client. An FTP client is a program that enables you to connect and login to an FTP server and transfer files from your computer to our server. Internet Explorer has the ability to work as an FTP client. Firefox requires an FTP plug-in. There are also many other programs out there that are made specifically for using FTP. Some examples are FileZilla, WS_FTP and CuteFTP.
« Back to Top

What are the settings I need to upload my website through FTP?
When using FTP you will need a few settings. First you need the Host Name. This will generally be your domain name (without the "www"). You will also need your FTP username and password. Some FTP clients may ask for a port number. The default port number is 21 which is what we use. You will upload your files to the httpdocs folder.
« Back to Top

Why doesn't my FTP client connect?
The most common reason an FTP client doesn't connect to your site is that the FTP client is in PASV (passive) mode rather than ACTIVE mode.

FileZilla can be changed under the Edit menu and Settings. Click on FTP on the left hand side (right under Connection) and on the right hand side select Active. Then click OK.

Another common cause for an FTP client not connecting is a firewall. This could be a firewall set up in a router on a network or even the Windows firewall often blocks connections from an FTP client. If it's the Windows firewall or some other firewall program on the PC, try disable it and see if it works. If the only firewall is on a network router, it is best to consult with your IT person or whoever set up the network.
« Back to Top