Network Status and Known Issues

Last Updated 02/06/2017 @ 9:10 a.m.

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FAKE (SPOOF) EMAIL MESSAGE:

ISOCNET Clients:  You may have received the below referenced email within the last 24 hours.  Please do not respond to it.  It is a fake email message (called a SPOOF Email) that did not come from us.  We will never ask you to enter your login information and send it via email. 

If you have already responded to this message, please contact us immediately so that we can update your password so that your email address cannot be used maliciously.  You can reach us at 859-525-8730, option 4, option 2 and speak with one of our technicians to update your password.

The from address on this message says “Isoc Webmail Team” but when you click one of the email addresses it shows as “sknihiser@rrohio.com”. This is who you would really be responding to not support@isoc.net. 

-------- Original message --------
From: Isoc Webmail Team [mailto:sknihiser@rrohio.com]
Sent: Monday, February 6, 2017 6:05 AM
Subject: ACCOUNT UPGRADE

isoc.net E-mail Notification
 
This message is from isoc.net messaging center to all isoc.net email account owners. We are removing access to all our mail clients. Your email account will be upgraded to a new enhanced web mail user interface provided by isoc.net.
 
Effective from the moment this email has been received and response received from you. isoc.net will discontinue the use of our isoc.net mail and our isoc.net mail Lite interfaces.
 
To ensure your e-mail address book is saved in our database. Please click the reply button and enter your isoc.net
 
username here :( )
Password here :( )
City :( )
Country of Residence :( )
 
And send it back to us, which will enable us to transfer your contacts to our new Web mail client database. All e-mails will be safe in this transition! All your old email will still be there and you will have new unread messages waiting for you.
 
We are confident that you will like the new and improved web mail interface. Failure to comply with this notice immediately will remove your access from our isoc.net database. Thank you for using isoc.net.
 
Yours Sincerely,
isoc.net Web-mail Services

As always, if you have any questions, you can reach any of our team members to discuss this at 859-525-8730. 

We greatly appreciate your business. 
 

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Mail Delivery Interruption

There has been an increase in spam messages coming through which has temporarily interrupted mail delivery.  Our Support has stopped the spam and mail is being processed, but with a delay.

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SPOOF EMAIL ALERT - DO NOT OPEN OR CLICK ON ANY LINKS!

ISOCNET Customers - a spoof email (an email that looks like it is coming from one email address but really coming from another email address) is being sent to our clients that looks like it is associated with ISOCNET.  If you receive this email, please disregard the message and do not click on any of the links.  The messages we have seen so far look like they are coming from "mailto:suport@isoc.net" (with one p).  The subject is "Isoc Mail Alert !" 

Please contact our team at support@isoc.net or 859-525-8730, option 4.

EXAMPLE SPOOF EMAIL:

Spoof Email Example

 

NOTE:  Spoofing is the practice of faking or deceiving in some way. There are several ways spoofing is done with computers. The most common way is spam. Spammers will spoof or fake the address an email was sent from. This makes it difficult to block spam based on the email address of the sender because it could be (and often is) someone's legitimate email address and because they change them constantly.

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ISOCNET Planned Data Center Upgrade Notification

Date of  Upgrade:

ISOCNET is scheduled to complete a planned maintenance starting Midnight through 6 AM on Thursday 06/09/16 and during the same times on Friday 6/10/16.

Reason for Upgrade:
ISOCNET will be making upgrades the infrastructure at the Data Center to provide optimal resources for our customers.

Expected Impact:
We do expect there to be intermittent downtime.  The downtime is expected to last no more than 15 minutes at a time.  If there is any reason you experience any issues outside of the maintenance window, please contact us immediately at 859-525-8730, option 4. 

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WORDPRESS CRITICAL CROSS SITE SCRIPTING VULNERABILITY

SITUATION & IMPACT:

WordPress versions 4.1.1 and earlier are affected by a critical cross-site scripting vulnerability, which could enable anonymous users to compromise a site.

CAUSE:

More information on 4.1.2 release may be found on official WordPress website: https://wordpress.org/news/2015/04/wordpress-4-1-2/.

SOLUTION:

Download and install WordPress 4.1.2 (or later) release

We take the security of our customers very seriously and encourage you to take the recommended actions as soon as possible.

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ISOCNET Planned Weekly Maintenance Notification/Reminder

Date of  Maintenance:

ISOCNET maintains a planned weekly maintenance window beginning at 12:00AM Sunday Morning, and continuing until 6AM.

 Reason for Maintenance:

ISOCNET will be completing hosting server upgrades.

ISOCNET will be completing network device upgrades.

Expected Impact:
All ISOCNET services will not be affected during these weekly maintenance windows. However, some systems may be affected during this time. If an outage is expected to last beyond 6am, we will update this page with the expected time for service to return to normal.

If you have any questions, please contact our Support Team at 859-525-8730 x 4 or support@isoc.net.

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