How To Enable Password Reset

If you are looking for a guide on how to reset your current forgotten password please click here.

  1. Log into Webmail.
  2. Click Settings in the left-hand menu pane.
  3. Click Password Recovery.

You have two options for resetting your password. You can choose SMS which will send you a text message with an 8-digit Token. The second option is called Challenge which will allow you to create questions and answers to authenticate as well. You can have either the SMS or Challenge set up, or both.

SETTING UP SMS AUTHENTICATION

  1. Type in your phone number, beginning with a 1.
    • For example – If your phone number is 555-444-3333, you would type in 15554443333 in the phone number field
  2. Type in your current password for verification.
  3. Click Save.
  4. You will receive text message with an 8-digit Token.
  5. Enter the 8-digit Token in the Response Token field.
  6. Click Save.

You are now set up for SMS Authentication to reset your password.

SETTING UP CHALLENGE QUESTIONS

  1. In the Challenge box type in a challenge question.
  2. In the Response box type in the answer to the challenge question.

  1. The Add button allows you to create additional challenge questions. We suggest having at least 3 challenge questions in place.
  2. Type in your password for verification.
  3. Click Save.

You are now set up for Challenge Questions to reset your forgotten password.