Resetting Your Password

Please note: You must enable Password Reset first. 

Login to Webmail.

When you forget your password or have a failed attempt, you will see a Reset your password link appear below the Login button.

Once you click on the Reset your password link, you will be taken to the Recovery page. On this page you will be presented with the recovery options you have set up.


  1. Click on SMS.
  2. You will receive a text message with an 8-digit Token.
  3. Enter the Token into the Token field.
  4. Type in your new password.


  1. Click on Challenge.
  2. You will be presented with one of the challenge questions you have created.
  3. Enter the answer to the question in the Response field.
  4. Type in your new password.